Complaints Policy

Midlothian Swimming Club encourages members to make every effort to resolve a complaint at the outset through informal discussion with all parties to achieve a quicker and more acceptable outcome for all.

The Club’s Complaints Procedure is available by clicking here.

Should a member wish to pursue a formal complaint please consider the SASA Complaints Factsheet,  entitled ‘Do you have a complaint? – FAQ’  by clicking here.

If you are planning to pursue a complaint you will find the form to complete (‘Complaint Application – Complainant’) on the SASA website:  by clicking here.

Those Managing a Complaint will find helpful documents on the SASA website.

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