MSC Complaints Procedure

Midlothian Swimming Club

COMPLAINTS POLICY

Midlothian Swimming Club encourages members to make every effort to resolve a complaint at the outset through informal discussion with all parties to achieve a quicker and more acceptable outcome for all.

The Clubs Complaint Procedure is available by clicking here MSC COMPLAINTS PROCEDURE

 

Should a member wish to pursue a formal complaint please consider the SASA Complaints Fact-sheet,  entitled ‘Do you have a complaint? – FAQ’  by clicking the link below http://www.scottishswimming.com/members/membership/club-governance-and-adminstration/complaints.aspx)

 

If you are planning to pursue a complaint you will find the form to complete (‘Complaint Application – Complainant’) on the SASA website:  by clicking the link below http://www.scottishswimming.com/members/membership/club-governance-and-adminstration/complaints.aspx)

 

Those Managing a Complaint will find helpful documents on the SASA website:  www.scottishswimming.com/members/membership/club-governance-and-administration/complaints.aspx